I've lodged dozens of complaints with the supervisory autority in question over the years and the offender ALWAYS sends you a letter of apology and a cheque when they lose. This time, nothing. Silence. They're so butthurt, they just dumped thye money directly into my account without even telling me or sending a letter of apology!
I still have another one pending against a different bank...
In future, I will bypass the supervisory authority and sue as I would have been awarded WAY more, but the authority (funded by the same banks it's supposed to police!) sat on my complaint for a year so that I missed the statutory deadline for bringing a claim.
The fun part is I can use my evidence from this complaint in any future claim I bring. I'm itching for them to hassle me and I go into the branch as often as I can, but this time, no one wants to challenge and harass me.
![Cool 8-)](./images/smilies/icon_cool.gif)